TRAVEL NEWS | Via Rail issuing full refunds

Travel Advisory

February 14, 2020 - 11:10AM

Following an advisory from the infrastructure owner that they are unable to support our operations across their network, VIA Rail has no other option but to cancel all of its services on the network with the exception of Sudbury-White River (CP Rail) and Churchill-The Pas (Hudson Bay Railway), until further notice.

VIA Rail is providing full refunds for all cancelled trips, which are being processed automatically.

You do not need to contact VIA Rail to confirm the refund, but note that due to the volume of transactions it may take up to a minimum of 15 days to receive.

In order to expedite refunds, passengers can also cancel upcoming trips online themselves without service charges under the following conditions only:

One way trip:
The scheduled departure time has not yet passed and is no later than Feb 20.

Round trip or multi-segment trip:
As long as first trip segment’s scheduled departure time has not yet passed and is no later than Feb 20, all segments will be refunded, even if additional segments fall after Feb 20.

Note that partial cancellations are not possible online.

In order to allow be able to help as many customers as possible, we respectfully request that you contact our VIA Customer Center only in cases of immediate urgency, at 1-888-VIA-RAIL (1-888 842-7245), TTY 800-268-9503 (deaf or hard of hearing).

VIA Rail's official press release : VIA RAIL CANCELS MOST OF ITS SERVICES